At Fashion Accessories Store, we’re committed to providing premium fashion accessories with exceptional service worldwide. Please review our shipping and returns policy below.

Shipping Information

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Order processing: 1-2 business days
  • Tracking included

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Order processing: 1-2 business days

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium fashion accessories. If you’re not happy with your purchase, you may return or exchange most items within 15 days of delivery.

Eligibility Requirements

  • Items must be unused and in original condition
  • Original packaging with all tags and protective coverings intact
  • Proof of purchase required

Non-Returnable Items

  • Earrings and any pierced jewelry (for hygiene reasons)
  • Custom-made or personalized items (including engraved jewelry)

How to Return an Item

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Wait for approval – Our team will review your request and send return instructions within 2 business days
  3. Package your return – Securely repackage the item(s) in original packaging with all tags attached
  4. Ship your return – Send to the address we provide using a trackable method (return shipping costs are your responsibility unless the return is due to our error)
  5. Wait for processing – We’ll notify you once we receive and inspect your return

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fashion Accessories Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return/exchange:
– [Product Name] (Quantity: [X])
– [Product Name] (Quantity: [X])

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name/Details if applicable]

I confirm that the item(s) are unused, in original condition with all tags and packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be needed for the refund to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or full refund, including return shipping costs.

International Returns

For customers outside the United States:

  • You are responsible for any customs fees, duties, or taxes associated with the return
  • We recommend using a trackable shipping method as we cannot be responsible for items lost in transit
  • Refunds will be issued in USD and may be subject to currency conversion fees by your bank

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

Thank you for choosing Fashion Accessories Store – where premium fashion meets exceptional customer service.